Terms and Conditions

1. Acceptance of Terms

By downloading, installing, or using the qtapp.ai application, you accept these terms and conditions. If you do not agree, do not use our services.

2. Nature of the Service

3. Funds Flow and Financial Responsibility

Funds associated with operations carried out through QTapp are held and managed by authorized third parties, including Electronic Payment Funds Institutions (IFPEs) and/or participating financial institutions.

QTapp acts solely as a technology intermediary, providing interfaces and functionalities for instructing, visualizing, and tracking operations.

4. Third-Party Responsibility

QTapp shall not be responsible for:

• Failures, delays, rejections, or interruptions in third-party systems, including payment systems, SPEI, CoDi, or others.
• Operational, regulatory, or technical decisions made by financial institutions, banks, IFPEs, or external processors.
• Suspension, blocking, or cancellation of operations resulting from compliance processes, anti-money laundering measures, or requirements of competent authorities.

5. Ownership and Brand

QTapp is a commercial brand owned by Yusol Proyectos SAPI de CV (hereinafter "TKM Technology"). All services provided through the QTapp application, including third-party integrations, are operated and administered by TKM Technology.

6. Google Integration

QTapp allows users to connect their Google account to enable sending emails through the artificial intelligence assistant. When you connect your Google account, you authorize tkm.technology (the name shown on Google's authorization screens) to access the following service:

• Gmail (gmail.send): Send emails on your behalf

6.1 Use of Google Data

QTapp uses the Gmail permission exclusively to send emails when the user explicitly requests it through the AI assistant. Google data is used solely to provide this functionality within the application.

6.2 Connection Management

You can connect or disconnect your Google account at any time from the "Integrations" section of the application. Upon disconnecting, QTapp will immediately lose access to your Gmail account.

7. Service Description

qtapp.ai operates as a technology platform that facilitates the instruction of financial operations through the infrastructure of Sistema de Transferencias y Pagos S.A. de C.V., Institución de Fondos de Pago Electrónico (STP), an authorized Electronic Payment Funds Institution, enabling:

• QR codes compatible with Banxico's CoDi
• SPEI transfers (incoming and outgoing depending on account level)
• Assignment of an 18-digit CLABE
• AI-powered features

8. Payment Infrastructure

qtapp.ai operates as a technology orchestrator of payment operations using the infrastructure of Sistema de Transferencias y Pagos S.A. de C.V., Institución de Fondos de Pago Electrónico (STP), authorized by the Mexican National Banking and Securities Commission (CNBV).

User funds:

• Are held in safeguarding accounts through STP
• Are not protected by IPAB (Mexico's Institute for the Protection of Bank Savings)
• Are subject to the provisions of the Mexican Law to Regulate Financial Technology Institutions

TKM Technology acts as the operator of the qtapp.ai platform, while STP provides the CLABE, SPEI, and CoDi infrastructure.

9. Registration and Account

When you register, you receive:

• An automatically assigned 18-digit CLABE
• A financial dashboard to manage payments and receipts
• A personal qtapp QR code to receive from qtapp.ai users
• CoDi codes to collect payments from banking apps

Registration is free, with no monthly fees or minimums.

10. Account Levels and Transfer Limits

QTApp operates under a tiered system that determines monthly transfer limits and the features available to each user. Outgoing transfers (SPEI OUT) require a minimum verification level.

*Legal Entities: SME up to $5M | Medium up to $50M | Large: customized subject to approval

10.1 Level Details

Basic Level

• Monthly limit: $25,000 MXN
• Incoming SPEI (SPEI IN): Enabled
• Outgoing SPEI (SPEI OUT): Up to $10,000 MXN
• SPEI hours: Monday to Friday, 6:00 to 17:30 (banking hours)
• CoDi for collections: Enabled
• Internal qtapp transfers: Enabled

Oro Level

• Monthly limit: $94,000 MXN
• Incoming and outgoing SPEI: Enabled
• SPEI hours: 24 hours, 7 days a week
• CoDi for collections: Enabled
• Requirements:
  • INE (Mexican ID) or Passport (valid identity document)
  • Live photo / Selfie (liveness verification)
  • Verified mobile phone
  • CURP (automatically extracted from the identity document)

Platinum Level - Individuals

• Monthly limit: $500,000 MXN
• Incoming and outgoing SPEI: Enabled
• SPEI hours: 24 hours, 7 days a week
• CoDi for collections: Enabled
• qtapp terminals: Available
• Additional requirements (on top of Oro):
  • Tax regime (RESICO, PFAE, or other)
  • Valid RFC
  • Valid CURP
  • Tax domicile

Platinum Level - Legal Entities

• Dynamic monthly limits per evaluation:
  • Micro/SME: up to $5,000,000 MXN
  • Medium business: up to $50,000,000 MXN
  • Large business: Customized limit subject to approval
• Incoming and outgoing SPEI: Enabled
• SPEI hours: 24 hours, 7 days a week
• qtapp terminals: Available
• Requirements:
  • Articles of incorporation
  • Legal representative's powers of attorney
  • Company RFC
  • Legal representative's INE
  • Proof of tax domicile
  • Identification of ultimate beneficial owners (>25% ownership)
  • Economic activity declaration

10.2 Level Upgrade

• Level change is automatic upon completing the required information
• There is no additional cost to upgrade
• Once a higher level is reached, it is maintained as long as the information provided remains valid
• QTApp reserves the right to request additional documentation to verify the information provided

10.3 Monthly Limit Tracking

• The monthly limit resets on day 1 of each month at 00:00 (Central Mexico time)
• Only successful outgoing transfers are counted
• Deposits received do not count toward the monthly limit
• Failed or canceled transfers are not deducted from the limit

10.4 Exceeding the Limit

• If you attempt a transfer that exceeds your available monthly limit, the operation will be rejected
• You will receive a notification indicating your current limit and the remaining amount available
• To continue operating, you can:
  • Wait until the start of the next month
  • Upgrade your level by completing the additional information required

10.5 Special Limits

QTApp reserves the right to:

• Set customized limits for security or regulatory compliance reasons
• Temporarily reduce limits if unusual activity is detected
• Request additional information before processing high-value operations

10.6 Truthfulness of Information

The user agrees to:

• Provide truthful and updated information
• Notify any changes to their tax information
• Not use third-party data to increase their level

10.7 Data Validation

• The RFC must match the official SAT format (12 or 13 characters)
• The CURP must be valid and match the data provided (18 characters)
• QTApp may validate this data against official sources

11. Fees and Pricing

All prices include VAT where indicated.

12. SPEI Transfer Settlement Times

Transfers carried out through the Interbank Electronic Payments System (SPEI) operate in 24/7 mode for users with Oro level and above. Basic-level users are subject to the operating hours of the Mexican banking system.

12.1 Operating Hours

12.2 Settlement Rules

Oro, Platinum and above (24/7)

Basic Level (banking hours)

12.3 Banking Holidays in Mexico

• January 1 (New Year's Day)
• First Monday of February (Constitution Day)
• Third Monday of March (Benito Juárez's Birthday)
• May 1 (Labor Day)
• September 16 (Independence Day)
• Third Monday of November (Mexican Revolution Day)
• December 25 (Christmas)

12.4 Internal Transfers

12.5 Important Information

• The times indicated are estimates and may vary depending on the receiving bank
• QTApp will display the estimated settlement time on screen when you make each transfer
• Once the payment order is sent to STP, the settlement process is the responsibility of the banking system

13. Broker Program

Users can become qtapp.ai Brokers and earn commissions for each person or business they refer to the platform.

For more information, see the "Become a Broker" section inside the application.

14. QTApp Terminals (Exclusive to Platinum Users)

14.1 Terminal Subscription

Monthly Cost

• Each terminal costs $25.00 MXN (twenty-five pesos 00/100 M.N.) plus VAT
• VAT (16%): $4.00 MXN
• Total monthly cost per terminal: $29.00 MXN (twenty-nine pesos 00/100 M.N.) VAT included

Billing Cycle

• The charge is automatic every 30 days from the terminal's activation date
• The charge is processed from the available balance in the Affiliate's account

Missed Payment

• If there is insufficient balance, up to 3 (three) charge attempts will be made on consecutive days
• After the third failed attempt, the terminal will be automatically suspended until payment is regularized
• During suspension, the terminal cannot receive payments

Reactivation

• To reactivate a suspended terminal, the Affiliate must settle the outstanding balance
• Reactivation is subject to availability and approval by QTApp

14.2 Tax Obligations

Affiliate Responsibility

• The Affiliate is solely responsible for reporting their income and commercial activity to the Mexican Tax Administration Service (SAT)
• QTApp does not act as a tax withholding agent nor as a jointly liable party for the Affiliate's or their terminals' tax obligations

Tax Receipts

• The Affiliate is responsible for issuing the Digital Tax Receipts (CFDI) corresponding to transactions made through their terminals
• QTApp will provide the necessary transaction reports to facilitate the Affiliate's tax compliance

Tax Regime

• The Affiliate declares being registered in the corresponding tax regime with SAT
• Any omission, error, or non-compliance in tax matters is the sole responsibility of the Affiliate

14.3 Terminal Operation

Affiliate-Terminal Relationship

• Terminals operate under the owning Affiliate's account and CLABE
• Funds received on the terminals are credited directly to the Affiliate's balance
• Each terminal has limited access to the platform (payment reception only)

Terminal Limit

• The maximum number of terminals per Affiliate is subject to evaluation and approval by QTApp

Deactivation

• The Affiliate can deactivate their terminals at any time from the platform
• Deactivation does not exempt the Affiliate from payment of pending subscriptions

14.4 Terminal Cost Summary

15. Web Payment Buttons (Exclusive to Platinum Users)

15.1 Service Description

Web Payment Buttons allow Platinum users to generate QR codes and embeddable widgets to receive payments on external websites. The service includes:

• Generation of unique QR codes for each product or service
• JavaScript widget for automatic website integration
• REST API for server-side integration
• Automatic detection of completed payment
• Configurable redirect to a success URL

15.2 Merchant Requirements

• Have Platinum level (Individual or Legal Entity)
• Have completed KYC verification
• Registered tax information (RFC, tax regime, address)

15.3 Costs and Fees

15.4 Integration Options

Automatic Widget (Recommended)

QTApp provides a JavaScript widget that automatically displays the QR code, detects the payment, and redirects the user. The merchant must include the script https://js.qtapp.ai/v1/payment-qr.js on their website.

Static QR Image

The merchant can obtain the QR code image directly from the QTApp API for custom designs. Payment detection must be implemented manually via polling the API.

Server-Side Integration

For stores with their own backend, QTApp offers a REST API that allows dynamic creation of payment buttons. The merchant must include their QTApp user identifier in the request headers.

15.5 Requirements for Customers (Payers)

15.6 Crediting of Funds

• Payments received are credited immediately to the merchant's QTApp account
• Payments are internal transfers between QTApp users
• They do not depend on the SPEI system or banking hours
• Available 24/7, 365 days a year

15.7 Button Configuration

Each payment button can be configured with:

• Amount: Price of the product or service
• Description: Name or detail of the product
• Reference: Merchant's internal code (optional)
• Success URL: Page to redirect to after payment
• Expiration date: Button expiration (optional)
• Usage limit: Maximum number of accepted payments (optional)

15.8 History and Reports

• The merchant can review the history of payments received from the QTApp app
• Payments can be filtered by date, amount, or reference
• CSV export is available

15.9 Merchant Obligations

• Use Web Payment Buttons only for lawful activities
• Comply with their tax obligations derived from received payments
• Issue the CFDIs corresponding to transactions made
• Not modify the widget code in a way that alters its functioning
• Provide truthful information in product/service descriptions

15.10 Limitations and Responsibilities

• QTApp is not responsible for commercial disputes between the merchant and their customers
• The merchant is responsible for the delivery of products/services sold
• QTApp may suspend the service if misuse or suspicious activity is detected
• The merchant's monthly transaction limits apply to payments received via web buttons

16. QTapp Agents (AI Assistants for WhatsApp and Telegram)

16.1 Service Description

QTapp Agents is a Bot-as-a-Service (BaaS) offering that allows users and businesses to create AI assistants for customer service on WhatsApp and Telegram. The service uses the same AI technology that powers the qtapp.ai financial platform's AI Agent.

Each subscriber receives a dedicated VPS (Virtual Private Server) with their own QTapp Agent. This means your AI assistant runs on a fully isolated virtual private server, where your data is never mixed with other customers', ensuring security and privacy for your business.

16.2 Plans and Pricing

16.3 AI Credits

• Each plan includes a monthly AI credit consumed with every QTapp Agent interaction
• Unused credits do not roll over to the next month
• When credits run out, the user can top up additional balance from the QTApp app
• Credit consumption varies according to the complexity of the generated responses

16.4 Billing Cycle

• The charge is automatic every 30 days from the activation date
• The charge is processed from the available balance in the subscriber's QTApp account
• If there is insufficient balance, up to 3 charge attempts will be made on consecutive days
• After the third failed attempt, the service will be suspended until payment is regularized

16.5 Cancellation

• The subscriber can cancel their subscription at any time from portal.qtapp.ai
• Cancellation is effective at the end of the current billing period
• No refunds for partial periods not used
• QTapp Agent data is retained for 30 days after cancellation

16.6 Permitted Use

The subscriber agrees to use QTapp Agents only for:

• Automated customer service
• Information about products and services
• Appointment scheduling
• Answers to frequently asked questions
• Other lawful commercial activities

16.7 Prohibited Use

16.8 Subscriber Responsibilities

• Configure the QTapp Agent with truthful information about their business
• Supervise the QTapp Agent's interactions with their customers
• Comply with WhatsApp Business and/or Telegram policies
• Obtain their customers' consent to receive automated messages
• Keep product and service information up to date

16.9 Limitation of Liability

• QTApp does not guarantee that the QTapp Agent's responses are always accurate or appropriate
• The subscriber is responsible for the QTapp Agent's interactions with their customers
• QTApp is not responsible for commercial losses derived from use of the service
• Service availability is subject to the availability of third-party platforms (WhatsApp, Telegram)

16.10 Service Suspension

QTApp reserves the right to suspend or cancel the service if:

• Prohibited use is detected per section 16.7
• The subscriber violates the terms of service of WhatsApp or Telegram
• There is non-payment for more than 7 days
• Spam or abuse reports are received from end users

17. User Obligations

As a user, you agree to:

• Provide truthful and updated information
• Maintain the confidentiality of your credentials
• Not use the service for illegal activities
• Not attempt to breach the platform's security
• Comply with applicable laws in Mexico

18. Limitation of Liability

qtapp.ai shall not be responsible for:

• Service interruptions for reasons beyond our control
• Losses resulting from improper use of the application
• Errors in transactions caused by incorrect user data
• Indirect or consequential damages

19. Security

We implement bank-grade security measures, including:

• End-to-end encryption
• Multi-factor authentication
• Continuous transaction monitoring
• PCI DSS compliance

20. Intellectual Property

All intellectual property rights of qtapp.ai, including trademarks, logos, designs, and code, belong to TKM Technology. No license is granted over these rights except for the permitted use of the application.

21. Modifications

We reserve the right to modify these terms at any time. Changes will take effect upon publication in the application. Continued use of the service implies acceptance of the new terms.

22. Termination

We may suspend or terminate your account if:

• You violate these terms and conditions
• You engage in fraudulent or suspicious activities
• You do not meet verification requirements
• Competent authorities require it

23. Anti-Money Laundering (AML)

QTApp complies with the provisions of:

• Mexican Law to Regulate Financial Technology Institutions
• Mexican Federal Law for the Prevention and Identification of Operations with Resources of Illicit Origin (LFPIORPI)
• Applicable general provisions issued by the CNBV and UIF

The platform implements:

• Tiered customer identification (KYC)
• Continuous transaction monitoring
• Detection of unusual or relevant operations
• Reporting to authorities per applicable regulations

23.1 Express User Consent

The user grants express consent for their personal data, including identification and verification data, to be processed for the purposes of:

• Customer identification and knowledge (KYC)
• Anti-money laundering and terrorism financing prevention (AML/CFT)
• Compliance with applicable legal and regulatory provisions

24. QTapp Card

The QTapp card is issued by an authorized financial institution and processed by a specialized third party.

• QTapp is not the card issuer, nor does it maintain a direct banking relationship with the user.
• The specific conditions of use, fees, limits, chargebacks, and responsibilities of the card will be determined by the issuer and communicated to the user in a timely manner.
• The user must accept the card issuer's specific terms upon requesting it.

25. Service Cancellation

The user may request cancellation of their access to the platform under the procedures established in the application or by contacting support.

The user is advised to transfer any available balance before proceeding with account cancellation.

26. Contact

For questions about these terms:

27. Applicable Law and Jurisdiction

These terms are governed by the laws of the United Mexican States. Any dispute will be resolved in the competent courts of Mexico City.